MadScan Hours Of Operation

Monday-Friday Between the hours of 9 and 4 pm eastern standard time.

Departments

NOTE: For any non-urgent questions regarding your account or scan related questions please email us at the appropriate email listed below and we will reply to your email usually within 30 minutes. If you are having any technical problems or your account is locked please call us at the number listed below and select option 1 or 2 depending on the problem.

For Customer Support issues, like account permissioning, password issues and billing issues...

Please contact us at 1-888-204-0296 and select option 1 or email us at support@madscan.com

For Technical issues like can't download, help with scan configuration, madscan application errors...

Please contact us at 1-888-204-0296 and select option 2 or email us at techsupport@madscan.com

For Sales, group discounts and custom scans, Please contact us at  1-888-204-0296 and select option 3 or email us at sales@madscan.com

 For MadScan API questions please call us at 1-888-204-0296 EXT 3 or email us at apisupport@madscan.com

 

For cancellations please email customercare@madscan.com . Please include your username and that you would like to cancel your account.